Last updated: 04/16/2018
Arneo Consulting (“Arneo”) understands that your privacy is important for you, that you are concerned about how personal information is used and shared and respecting your privacy is essential to us.
What information do we collect?
We might collect or receive personal data from you. Sometimes you give this to us directly:
-When you use our websites: we might collect all information you choose to send us, as when you contact us thanks to our webform “Contact us”, our webforms “Join us” or when you upload content on our websites. If you interact with us, we might store a copy of our discussions.
Sometimes we collect it directly:
-When you use our websites: when you navigate through our websites, we might collect information, such as your IP address, your browser information, your preferred websites, pages you looked at and when you visit our websites.
-When you use our services:
Service usage data: we might analyze your use of our services according to the type of services you use, your computers’ configuration and the performance monitoring linked to the use of this service.
Information collected by Cookies or similar technologies: we place Cookies and similar technologies (“Cookies”) on our websites to collect information. These technologies are used to improve your user experience on our websites, remember who you are and offer you content tailored to your interests.
How do we use your information?
We use your personal information in order to manage our relationship with you, respond to your questions and interact with you. We can also use it to send you marketing communications about our company, our products and services (if you agree to receive communications from us) which may be tailored to your potential preferences.
We also use your personal information to optimize your user experience on our websites:
-To allow our websites to function properly, to manage our events and internal projects, to run statistics and monitor our websites (testing)
-To improve your customer journey on our websites and to ensure the proper display of content
-To understand how you use our websites and the evolution of trends and customers’ needs
-For reasons that have been specified on our websites when you gave us your personal information (for instance, to respond to your questions, to offer you content to upload, to give you information on our services)
-To ensure our websites are secure and safe.
Your personal data, collected thanks to our websites or services, might be used to send you communications, especially by e-mail, about our products, our services, our offers, our promotions and our events, potentially based on your preferences. For instance, our newsletter can be sent to you and may be tailored to your interests.
However, you will have the possibility to ask us to stop sending you marketing communications (please see “Your rights and choices” section below).
How we might share your information?
We do not sell your personal data to anyone.
Some information (including your personal data) may be eventually accessed or shared in some exceptional cases:
-By our advisors and third-party service providers: we might share your information with advisors or third party service providers who process information on our behalf to help run some of our internal business operations. These providers can be for instance our payment service providers, our analytics services (for ex. Google Analytics), our IT services providers (for ex. ZenDesk), our CRM tool providers (for ex. SalesForce), our email distribution services (for ex. Sendgrid) and other providers.
-By subsidiaries or affiliates: we might share your information with subsidiaries or affiliates, in the event that we sell any or part of our business or assets. If Arneo or a part of its assets are acquired by a third party, personal data we hold about you relating to those assets will be one of the transferred assets. In such cases, your personal data will be processed by the buyer acting as the new data controller.
-By Arneo Group: your personal data may be accessed by all the group. This means that we may share your personal data across the group, which includes our ultimate parent company and its subsidiaries.
-For response to any legal obligation or court order: in some cases, we could be asked to share your personal information to comply with any legal obligation or court order.
Is my personal information secure?
Your personal data is stored in our database or in our services providers’ or affiliates’ databases.
We are committed to keeping your personal data secure and taking all reasonable precautions to do so. We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent loss, misuse, unauthorized access, sharing, alteration or destruction of information we keep.
Unfortunately, as no transmission of information via the internet is completely secure, we cannot guarantee the security of your personal data transmitted to our site although.
Cookies or similar technologies (“Cookies”)
-To tailor our services for you when you navigate through our websites
-To help you log in, create an account, submit content or use our services in our websites
-To analyze your use of our products, services or websites
-To deliver targeted content (including targeted advertising)
For further information on what types of Cookies we use, why we use them and how to manage Cookies, please take time to read our Cookies policy, here.
Your rights and choices
What choices do I have?
You have the right to decide not to share personal information with us but keep in mind that some of this information is necessary if you want to use our websites or services properly and overall entirely.
You can unsubscribe or opt out of our direct marketing communication at any time. The easiest way to do this is by clicking on the “unsubscribe” link in any email or communication we send you. You can also contact us directly.
How can I access to my personal information and rectify them?
You have the right to access, rectify, update or erase personal data we hold about you (following the General Data Protection Regulation). You can exercise any of your rights above by contacting us by e-mail at email@example.com or thanks to our webform “Contact us” on our websites. We will take a close look at your demand and answer you as quickly as possible. Please keep in mind that we can continue to store and use anonymized or grouped information (not individual details) or store and use information in order to respond to any legal obligation, resolve conflicts or apply our agreements.
If you are a resident of the the European Economic Area (“EEA”), please consult our “More information for EEA users” section below.
More information for EEA users:
For EEE residents, “personal data” or “personal information” used in this policy is equivalent to the term “personal data” under applicable European data protection laws.
We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within 45 days of receiving your complaint.
We do not knowingly collect information from anyone under the age of 15. If you are under 15, please do not attempt to register for our services or send us any personal information about yourself. If we learn that we have collected personal information from a child under age 15, we will delete that information as quickly as possible. If you believe that a child under 15 may have provided us personal information, please contact us at firstname.lastname@example.org.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com, and we will try to resolve your concerns.